Chantel Ward

PSC 704 Box 2157 APO, AP 93886

+81 (080) 9366-9030, chantel.v.ward@gmail.com

EDUCATION

Appalachian State University, Boone, NC

Bachelor of Science in Business Administration                                                                                                                                  May 2019

Major: Management

 

WORK EXPERIENCE

JPMorgan Chase Bank, N.A., San Diego, CA                                                                                                     April 2011 - November 2013

Sr. Lead Operations Specialist

Performed quantitative audits on REO assets maintained by external vendors, on objectives in compliance with Office of the Comptroller of Currency (OCC) standards for Third Party Oversight.

• Pulled pertinent data for senior management.

• Utilized Excel extensively managing spreadsheets and producing pivot tables as necessary.

• Partnered with technical writers and SME’s to design reference guides and operating procedures.

• Collaborated on process flow, procedure and job aid development to identify best practices for vendor site navigation, thereby increasing our teams’ productivity.

• Consulted with external business leaders to mitigate reporting inconsistencies.

• Recognized by management for professional communication abilities, sending sensitive and/or proprietary information amongst internal and external contacts and maintaining strict confidentiality.

• Utilized SharePoint extensively to update project status and engagements

• Obtained over 95% quality scores for compliance reviews on weekly reported data.

• Built and exported Pre-Foreclosure Inspection and Preservation vendor reports according to Chase internal business and investor standards for conclusive Photo Inspections and Initial Secure audits.

• Consistently met above average service level agreements (SLA’s) at 100% delivery.

• Facilitated 2 week, daily remediation plan calls for external vendor performance and regulatory compliance.

• Supported manager requests for vendor website access, confirmations, and disengagements for their staff, averaging 20-50 daily.  

• Coordinated executive level project planning to track work stream progress and deliverables.

 

Wachovia, Charlotte, NC                                                                                                                                 February 2010 - September 2010

Teller

• Recommended customers and businesses to higher performance or interest bearing accounts.

• Managed consumer and commercial deposits for processing.

• Monitored business accounts to predict financial trends and advise of account suitability.

 

Sonoma Restaurant Group, Charlotte, NC                                                                                             September 2009 – February 2010

Assistant Manager

• Utilized Pixel Point POS system to monitor sales, time clock for employees and track expenses, run audits, track inventory and process daily cash revenue of $5000 daily.

• Promoted restaurant for catering, parties and social dining events.

 

Time Warner Cable, Charlotte, NC                                                                                                                       March 2007 – January 2009

Quality Assurance

• Met productivity statistics, acceptable quotas and monitored compliance percentages.

• Provisioned modems to connect with mainframe and assisted with customer home connections.

 

TECHNICAL SUMMARY

Microsoft Office Suit: Word, Excel, PowerPoint, Outlook and SharePoint, Lender Processing Service Desktop (LPSD), MSP, PeopleSoft, TAS, NYROC, Nsm, OMSE, and Icoms